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Contact Centre Team Leader

We’re looking for experienced Contact Centre Team Leaders who share our passion for creating amazing memories for our customers to join our growing Customer Contact Centre based in the heart of Glasgow.
As well as working for a well- established business with a fantastic range of additional staff benefits, our client are also committed to personal and professional development
If this feels like the fast paced, rewarding environment you would like to be part of, we would really like to hear from you.

Glasgow £Neg

Responsibilities:

  • Manage and lead the team ensuring all staff attendance and working hours are managed.
  • Reporting directly to the Senior Operations Manager
  • Update and maintain the daily statistics of the team
  • This is a busy role and only suitable for those who strive on challenges and are able to handle a heavy workload.
  • Lead, motivate and develop the team to meet or exceed performance and quality targets by inspiring, coaching and encouraging the team.
  • Ensure their team delivers high standards of customer service, product knowledge and quality across all brands and products at all times
  • Handle all agent queries, referrals and customer complaints effectively to ensure service excellence is maintained.

The Person:

  • Highly motivated person with the ability to create an up-beat energetic work environment
  • Proven ability to lead and manage a team towards success and achieving targets
  • Excellent time management skills
  • Natural ability to coach and develop others
  • Strong attention to detail to ensure highly accurate data is collected by the team
  • Outstanding organizational skills
  • Strong work ethics and passionate about their work - display a high level of care in what they do and how they relate to customers and other team members
  • Flexibility and adaptability - demonstrate a “can do” attitude

Please note that all successful candidates will be subject to background checking: work references, criminal background check, and basic credit check (no CCJ's or bankruptcy).

If you are looking for a company that will treat you as you deserve to be treated, to reward you for your hard work AND provide you with the benefits to suit, apply today!